MOËT & CHANDON VISITOR CENTER

Applicable from May 25, 2026

ARTICLE 1: SCOPE OF APPLICATION 

Any reservation made on the Moët & Chandon Epernay Boutique, ("the Site") by the user, meaning any adult individual (hereinafter the "User"), for champagne and/or products marketed under the Moët & Chandon brand within the Moët & Chandon Visitor Center Boutique, is governed by these General Terms of Use for the Service ("GTU"), which the User expressly and unreservedly accepts by using this service (hereinafter "the Service"). This online reservation Service is provided by MHCS (a French public limited company with capital of €433,193,789, registered office at 9 avenue de Champagne, 51200 ÉPERNAY, 509 553 459 RCS Reims, Tel. +33(0) 3 26 51 20 00, FR007371_05PFK9), for the Moët & Chandon Visitor Center Boutique ("the Boutique") for the benefit of Moët & Chandon Visitor Center customers ("Customers"). It allows Customers to reserve, without obligation to purchase, a selection of products available at the Boutique (the "Products") on the Site, via a QR code provided, which allows, at the Customers' discretion, to finalize the sale (collect and pay for the Products) at the Boutique ("e-reservation").

ARTICLE 2: CONTACT

For any information, complaint, or question related to these GTU or the Service, you can contact us:
•    By email at: boutique@moet.fr

•    By phone (cost of a call to a landline), at  +33326512137 during the following hours: 10:30 a.m. to 6:00 p.m., Monday to Friday.

You will be contacted within two (2) working days from the receipt of your request and informed of the average time required to process it, depending on its nature and/or complexity.

ARTICLE 3: AGE RESTRICTION

The User must be at least eighteen (18) years old to make an e-reservation and collect it at the Boutique. You will be asked to confirm the User's age each time an e-reservation is made, and we kindly ask you to ensure that the person collecting the order on behalf of the User, if applicable, is also of legal age.

ARTICLE 4: CONDITIONS OF USE OF THE SERVICE 

To make an e-reservation for Products, we invite you to follow the instructions on the Site. You will be able to check the details of your reservation (Products and quantities), its total price, and modify your e-reservation in quality and quantity at any time. Once your e-reservation is made, we will send you a confirmation by email detailing your e-reservation. If we are unable to provide you with a Product you have reserved, we will contact you by email to inform you of the cancellation of your e-reservation. It is reminded that Products available for e-reservation and sold at the Boutique are for strictly personal use (as an individual) and not related to any commercial activity. It is notably forbidden to resell Products for commercial or professional purposes. The e-reservation does not create any obligation for the User to purchase the Products. If you no longer wish to purchase the reserved Products, you may cancel your e-reservation according to the procedure specified in Article 8.

ARTICLE 5: PRODUCT DESCRIPTIONS AND VISUALS

We take the utmost care in presenting Products on the Site, particularly to meet the requirements of Article L. 111.1 of the French Consumer Code. 

However, the visuals of the Products offered on our Site are for illustration purposes only and are not contractually binding. Reserved Products (including their color or packaging) may differ slightly from the visuals when collected at the Boutique.

ARTICLE 6: PRODUCT PRICES

All prices indicated on our Site are expressed in euros (€) and include all taxes. 

The Site references a large number of Products, and it is possible that, despite our best efforts, the price of some Products mentioned on our Site may be incorrect. As part of our reservation preparation procedure, we are required to verify prices. If we find that the price displayed in the Boutique for a Product is lower than the price mentioned on the Site, we will charge the lower amount.

ARTICLE 7: COLLECTION OF E-RESERVATION AT THE BOUTIQUE

You must present yourself at the Boutique counter on the day and at the time slot you indicated to pay for and collect your e-reservation, bringing your e-reservation confirmation received by email. 

After a period of 48 hours from receipt of the order preparation finalization confirmation, if you do not collect your order, the products will be returned to the Boutique and the order will be canceled. 

Product e-reservations must be intended for and collected by an individual aged over eighteen (18) years. Upon collection of your e-reservation and payment, it is your responsibility to check its content.

    
ARTICLE 8: CANCELLATION OF E-RESERVATION

You can cancel your e-reservation free of charge and at any time in your customer area on the Site via the e-reservation summary space and by clicking on "cancel my e-reservation," or directly from your e-reservation confirmation email by clicking on the "cancel my e-reservation" button. You will then be automatically notified of the cancellation of your e-reservation by email and/or in your customer area, if applicable.

ARTICLE 9: OWNERSHIP AND RISK OF PRODUCTS

Ownership of the Products will be transferred to you upon payment for the Products at the Boutique. 

Risk will be transferred to you when you have physically taken possession of the Products.

ARTICLE 10: INTELLECTUAL PROPERTY

All information provided by MHCS, whether visual or audio, the trademarks and/or logos of Moët & Chandon, texts, comments, illustrations, and images reproduced or represented, particularly on the Site. They are the exclusive property of Moët & Chandon or Moët & Chandon is authorized to use them by the holders of these rights. As such, and in accordance with the provisions of the Intellectual Property Code, only their use for private purposes is authorized. Any other exploitation, especially for commercial purposes, is strictly prohibited. The reproduction or representation of all or part of any of the aforementioned elements is strictly prohibited (unless prior written agreement from Moët & Chandon to the User).

ARTICLE 11: OUR LIABILITY

Except in the event of a breach by us of one of our obligations, our liability cannot be engaged for any loss or damage (direct or indirect) resulting from or in connection with:
•    any use of a Product purchased at the Boutique inconsistent with the intended purpose of that Product;
•    access or inability to access the Site;
•    any content displayed on the Site (including notably the accuracy and updating of the Site's content); 
and more generally for any loss or damage (direct or indirect), the cause of which is not attributable to us, that may occur following access to the Site and resulting from any information coming directly or indirectly from the Site.

ARTICLE 12: COMPLIANCE WITH REGULATIONS AND USER RESPONSIBILITY

Moët & Chandon reserves the right to refuse any reservation from a User who does not comply with the provisions of the GTU and/or the legislative and regulatory provisions in force in France or in the User's country.

ARTICLE 13: FORCE MAJEURE

Our obligations will be automatically suspended, without formality and without our liability being engaged in this regard, if an event resulting from force majeure, as defined by the first paragraph of Article 1218 of the French Civil Code, were to occur.

ARTICLE 14: CLAUSE DEEMED UNWRITTEN AND NO WAIVER OF REMEDY

If any of the provisions of these GTU were to be declared null, inapplicable, or without object due to a regulation or a final decision of a competent authority, this provision will be deemed unwritten, all other provisions of the GTU remaining applicable. 

Our failure to avail ourselves of your breach of any of the provisions of these GTU shall not be construed as a waiver of our rights or the ability to avail ourselves of this breach later.

ARTICLE 15: ENTIRE GTU

These GTU and any document they expressly refer to constitute the entire agreement between us. They replace any prior agreement, convention, or understanding, whether oral or written. These GTU are not intended to confer rights on any party other than you and us.

ARTICLE 16: MODIFICATION OF GTU

We reserve the right to modify these GTU, for any reason whatsoever, including notably in the event of modification of the organization of our activity or in the event of a legal or regulatory obligation. The new version of the GTU will be applicable from the day of its publication on the Site. We recommend that you print a copy of these GTU for future reference.

ARTICLE 17: APPLICABLE LAW AND DISPUTE RESOLUTION

These GTU are governed by French law. 

Their French language version will prevail over any possible translation that may be offered. We wish to address your concerns without having to engage in formal legal proceedings. Before filing a claim against us, if you have a dispute with us, you can contact us and try to resolve the dispute with us informally. Any dispute or claim relating to these GTU (including notably any dispute or claim relating to their validity, interpretation, execution, termination, or consequences) will be subject to the exclusive jurisdiction of the French courts designated according to the applicable rules of jurisdiction. 

In the event of a dispute with a consumer (as defined by the Consumer Code) and following the failure of a written complaint made by the Customer to MHCS or in the absence of a response from MHCS within one (1) month, the consumer has the right to have free recourse to a consumer mediator for the amicable resolution of a dispute between them and a professional. The mediator to whom MHCS adheres is the Centre de Médiation et d’Arbitrage de Paris (CMAP), whose contact details are as follows: 39 avenue Franklin Roosevelt, 75008 Paris. Email address:  consommation@cmap.fr. Website: CMAP     
The Client is free to accept or refuse recourse to mediation and will also always have the option to resolve the dispute by resorting to legal action in accordance with Article R. 631-3 of the Consumer Code. In the event of recourse to mediation, each party is free to accept or refuse the solution proposed by the mediator. 

In the event that the individual consumer Client waives mediation, or if they refuse the solution proposed by the mediator, the dispute will then be brought before the courts of the Client's choice (either before the territorially competent courts under the Code of Civil Procedure, or the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event), even in the case of summary proceedings, warranty claims, or multiple defendants. In the absence of mediation, the dispute will be brought before the courts within the jurisdiction of MHCS's registered office.