Last updated : March 2021
We are committed to safeguarding your privacy. This notice sets out how we will treat your personal data.
The website www.moet.com (the “Site”) is operated by MHCS , a French company having its registered address at 9 Avenue de Champagne, 51200 Epernay, FRANCE, with company number 509 553 459 RCS Reims, (“Moët & Chandon” or “we”) in its capacity of data controller for the purposes of applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) of 27 April 2016 and the Californian Consumer Privacy Act (CCPA) (or any replacing law, act or regulation regarding Data Protection in force in your country).
Unless otherwise indicated, the Moët Hennessy affiliate with which you are in contact or which is mentionned in the legal notices on the Site or any other document you may receive, whether in your country of residence or abroad, has the capacity of joint controller with MHCS.
Personal data is collected directly from you when you use the Site and our services or automatically when you access the Site.
We may process the following categories of personal data.
Information you provide to us :
Information automatically collected :
Personal data is collected directly from you, except when you are a gift recipient in which case the source of collect of your personal data is the gift purchaser. In such case, the following information is collected indirectly: first name, last name and email address. We may also collect indirectly from our social media partners the fact that you are using their social networks and your associated advertising identifiers.
We may also collect information that you provide to us about other people, for example when you decide to purchase and send products to someone, or when you participate in a lottery/contest on our Site and want to invite friends to participate as well. We use this information only to respond to your requests and will not send marketing communications to your contacts unless they choose to receive communications from us.
We collect and process your personal data for the purposes listed below.
In order to perform a contract with you or in order to take steps at your request prior to entering into a contract (legal basis: Art. 6 (1) (b) GDPR):
In order to comply with our legal obligations (legal basis: Art. 6 (1) (c) GDPR):
Based on your prior consent (legal basis: Art. 6 (1) (a) GDPR):
Based on our legitimate interests (legal basis: Art. 6 (1) (f) GDPR) to :
When we ask you to supply us with personal data we will make it clear where there is a statutory or contractual (mandatory) requirement to provide personal data and the consequences of not providing the data (for example, that we will not be able to process your order).
In accordance with law, Moët & Chandon may share your personal data with:
The Site may contain links to other websites for reference purposes only. We are not responsible for the content, privacy notices or practices of third party websites in these circumstances. Please contact them directly for more information.
We may transfer personal data to countries outside the European Economic Area ("EEA"), including to countries which have different data protection standards to those which apply in the EEA. Any transfer of your Data outside the EEA is covered by appropriate safeguards compliant with applicable data protection legislation. You have a right to ask us for a copy of these safeguards (by contacting us as set out below).
For any questions regarding data transfers outside the European Economic Area, you can contact Moët & Chandon at the address set out below Contact DPO.
Data retention periods are listed in the list below.
Please note however that appropriate data related to subscription of current services will be deleted one (1) month after you have notified us that you want to unsubscribe to such services.
Data retention period
Creation and management of your account on Moët & Chandon Site
Deletion after 3 years of inactivity
Handling of orders and delivery of products, experiences and services
10 years in archived after the validation of the order
Online payment processing
Relevant banking data is accessible to us until transaction is completed
Communication with you via contact form
Duration of the request resolution, then archived during 3 years starting from the resolve of the request
Legal claims management and compliance purposes
Duration of the claim and 5 years from the date of the resolution.
If legal action : duration of the procedure until full execution of the Court decision or settlement agreement.
Sending of updates, news and other special offers from Moët & Chandon
3 years after the last contact from you
Show advertisements on your social network newsfeed and to other people like you
3 years after the last contact from you
Security and integrity of Moët & Chandon Site
Duration of security and integrity processes which may vary according to the operations carried out (3 to 6 months)
Fraud detection and prevention
Duration of the investigation (3 to 6 months) and then duration of the legal proceedings (if so)
No data retention
We may update this notice from time-to-time by posting a new version on our Site.
You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our notice by email.
You may ask us for a copy of your information, to correct it, erase it or to transfer it to other organisations at your request. You also have rights to establish instructions for the management of your data after death, to object to some processing and, where we have asked for your consent to process your data, to withdraw this consent. In particular, you have rights to object to direct marketing at any time. Where we process your data because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations (for example, where we can demonstrate that we have a legal requirement to process your data).
In order to respond to your request we may need to ask you to provide proof of identity or additional information. We will endeavour to respond your request as soon as possible.
These rights may be exercised at any time by sending a letter or an e-mail to the following addresses :
Data Protection Officer (DPO) – 38 rue de Sèvres, 75007 PARIS or by sending an e-mail to Contact DPO.
California residents’ rights. If you reside in California and are not a job applicant, employee or employee of another company interacting with us in your job role, you have the right to ask us what information we collect and use. You also have the right to ask what information we disclose and sell. You also have the right to request that we delete information we have collected from you. To exercise your rights contact us at +1 (888) 914-9661 (use the pin 412774 when prompted to submit your request)or here. We will use information you provide to us to verify your request by matching the information you give us with information we already have about you. We will not discriminate against you because you have exercised any of your rights under the California Consumer Privacy Act. You can designate someone else to make a request by having them execute a notarized power of attorney to act on your behalf.
Sales of information. Under California law we are required to tell California residents if we “sell” information as that term is defined by applicable law. Sell means to share personal information with a third party for monetary or other valuable consideration. California residents, we do not do this based on our understanding of that term. We do not have actual knowledge that we sell personal information of minors under the age of 16.
Should you have any question about the collection and processing of your Data by Moët & Chandon, please contact the Data Protection Officer of Moët & Chandon by writing at “Data Protection Officer (DPO)” – 38 Rue de Sèvres – 75007 PARIS or by sending an e-mail to Contact DPO.
We hope that we can satisfy queries you may have about the way we process your data. However, if you have unresolved concerns you also have the right to complain to data protection authorities.
A "cookie" is a piece of information, like a tag, that is stored on your computer, tablet or phone when you visit a website. It can help identify your device – like your PC or mobile phone – whenever you visit that website.
Cookies are used by most major websites, including Moët & Chandon’s. To make the best use of the Site, on whichever device you use, you'll need to make sure your web browser is set to accept cookies.
A cookie will typically hold:
We use the following categories of cookies on the Site:
You can access to the list of the cookies we use and manage your consent by clicking here
You can access to the list of our trusted affiliates and partners using cookies on our Site here
Session cookies - these cookies only last until you close your browser. They are not stored on your hard drive. They are usually used to track the pages that you visit so that information can be customised for you for that visit.
Persistent cookies - these cookies are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the Site. The lifespan of such cookies will not exceed twelve (12) months from date of consent.
If you decline cookies, some aspects of the site may not work on your device and you may not be able to access areas you want on the Site. For this reason, we recommend that you accept cookies.
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