MOËT & CHANDON VISITOR CENTER

Version dated April 7, 2026

INTRODUCTION 

Each order for champagne and/or product marketed under the Moët & Chandon brand on the website Moët & Chandon Epernay Boutique, ("the Site") sold or distributed by MHCS (SA with a capital of €433,193,789, registered office at 9 avenue de Champagne, 51200 ÉPERNAY, 509 553 459 RCS Reims, Tel. +33(0) 3 26 51 20 00, FR007371_05PFK9) is governed by these General Terms and Conditions of Sale ("GTC"), canceling and replacing, upon their entry into force, all other general terms and conditions of sale. 
You may purchase the products for your strictly personal use, as an individual end customer, and unrelated to any commercial activity. It is notably forbidden to resell the products or use them for commercial or professional purposes. 
This online sales service is provided by the Moët & Chandon Visitor Center boutique (the "Boutique") for the benefit of customers of the Moët & Chandon Visitor Center. It allows you to order a selection of products available at the Boutique (the "Products") on the Site, via a QR code provided to you, and then to pay for and pick up your order at the Boutique. 
When placing an order on the Site, you will be asked to confirm your acceptance of the GTC.

CONTACT

For any information, complaint, or question relating to these GTC or our products, you can contact us:
•    By email at: boutique@moet.fr

•    By phone (cost of a call to a landline), at  +33326512137 during the following hours: 10:30 a.m. to 6:00 p.m., Monday to Friday.

You will be contacted within two (2) working days from the receipt of your request and informed of the average time required to process it depending on its nature and/or complexity.

AGE RESTRICTION

You must be at least eighteen (18) years old to place an order. You will be asked to confirm your age each time you place an order on the Site, and we thank you for ensuring that the person receiving your order on your behalf, if applicable, is also of legal age.

PLACING AN ORDER 

To place an order for products, please follow the instructions on the Site. You will have the opportunity to check the details of your order (products and quantities), its total price, and correct any errors before definitively confirming your order for products. By placing an order on the Site, you expressly waive the benefit of Article 1587 of the Civil Code. 
Once your order has been placed on the Site, we will send you an email confirmation confirming the details of your order and its processing by the Boutique's teams.  
If we are unable to provide you with a product you have ordered, we will contact you by email to inform you of the cancellation of your order. 
Given the nature of the products sold and in order to ensure better availability of our products to all our customers, purchases of products are exclusively reserved for strictly personal and private use (which may include their use as gifts) unrelated to any commercial activity or resale purposes. In accordance with the provisions of Article L. 121-11 of the Consumer Code, we reserve the right to refuse, reduce, split, or cancel, for legitimate reasons:
-    any order whose frequency, quantity of products, or amount to be paid (for a single order or several cumulative orders) clearly does not correspond to a normal average household use;
-    any order whose quantities of products ordered (for a single order or several cumulative orders) are likely to lead to a stockout of the product concerned;
-    any fraudulent order or presumed as such or which suggests a commercial nature, an act of bad faith, fraud or an attempt at fraud and, more generally, a violation of these GTC. 
Other legitimate reasons may justify the refusal or cancellation of your order.
In case of cancellation of your order, we will contact you by email to inform you. 
If you no longer wish to receive the ordered products, you may cancel your order.

PRODUCT DESCRIPTIONS AND VISUALS

We take the utmost care in presenting the products on the Site, in particular to meet the requirements of Article L. 111.1 of the Consumer Code.  
However, the visuals of the products offered on our Site are for illustration purposes only and are not contractual. Your products (including their color or packaging) may be slightly different from these visuals.

PRODUCT PRICES

All prices indicated on our Site are expressed in euros (€) and include all taxes.
The Site references a large number of products, and it is possible that, despite all our efforts, the price of some products mentioned on our Site is incorrect. As part of our order preparation process, we check prices. If we find that the correct price of a product is lower than the price mentioned on the Site, we will charge the lower amount and refund the difference, if any. If the correct price of a product is higher than the price mentioned on the Site, we will charge the lower price. However, when we consider that the pricing error was obvious and that you could reasonably have identified it as a pricing error, we reserve the right to contact you to ask if you wish to purchase the product at its correct price, failing which we reserve the right to cancel your order.

ORDER COLLECTION AT THE BOUTIQUE

Upon receipt of the email confirmation that the order preparation is complete, you must go to the Boutique counter (during Boutique collection hours, namely: 10:30 a.m. to 5:30 p.m.) to pay for and collect your order, with your order confirmation received by email and your proof of payment. 
After a period of 48 hours from receipt of the order preparation completion confirmation, if you do not collect your order, the products will be returned to the Boutique and the order will be cancelled. 
Product orders must be intended for and received by an adult aged over eighteen (18) years. 
Upon receipt of your order, it is your responsibility to check its content.

    
ORDER PAYMENT

Payment is made in euros (€), directly at the Boutique counter, before collecting the order. The sales receipt can be printed at the Boutique or sent to you by email. An email confirming the collection of the order will also be sent to you. Payment at the Boutique for orders placed on the Site is made using the payment methods authorized at the Boutique, namely: cash or bank card.

PRODUCT OWNERSHIP AND RISK

Ownership of the products will be transferred to you when we have received full payment for all amounts due in respect of those products.  
The risk will be transferred to you when you have taken physical possession of the products.

RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L. 221-18 of the Consumer Code, the "consumer" client (as defined by the Consumer Code) has the right to withdraw from a distance selling contract for products (the "Product Contract") within fourteen (14) days following the physical possession of the products (by the client), without having to provide any reason or justification for this decision. 
To exercise this right, the "consumer" client must, before the expiry of the withdrawal period, inform us of their decision to withdraw from the Product Contract by a clear statement expressed:  
•    By phone (by calling the number indicated in our Contact section). 
•    By email or by mail (to the addresses indicated in our Contact section. The client may then, without obligation, use the model withdrawal form provided in the appendix to these General Terms and Conditions. 
The client must return the products, at their expense, via the carrier of their choice. 
Return to our premises (boutique) is not possible if the product has been personalized. 
Unless expressly agreed otherwise by us, the return of products must be made within a maximum period of fourteen (14) days following the date of notification of the client's decision to withdraw from the Product Contract.  
Products must imperatively be returned in a condition suitable for remarketing and, in particular, in perfect condition and in their original packaging, with a copy of the invoice or accompanying document transmitted if applicable.
Returned products will be subject to inspection by our quality control department. You are solely responsible for any decrease in the value of the products resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products (for example, if you have handled the products in a way that would not be permitted in a store).
If the client withdraws from a Product Contract in its entirety, we will refund all payments received from them in relation to that contract. 
In the event of partial withdrawal from a Product Contract, we will only refund payments received for the returned products.
We will make any due refund (less any deductions) no later than fourteen (14) days following the date of notification of the client's decision to withdraw from the Product Contract. 
We will make any refund using the same payment method that the client used for the initial transaction, unless the client has given their prior agreement for another refund method. If the client paid by credit/debit card, the same card will be refunded. It is not possible to make a refund to another card. The refund will not incur any costs for the client.

LEGAL GUARANTEES: LACK OF CONFORMITY AND HIDDEN DEFECTS

In accordance with applicable regulations, we are bound:  
•    only to "consumer" clients (as defined by the Consumer Code), by the lack of conformity of products sold on the Site, under the conditions referred to in Articles L. 217-3 et seq. of the Consumer Code; and
•    by hidden defects of products sold on the Site, under the conditions referred to in Article 1641 et seq. of the Civil Code. 
Please contact us for any request concerning the implementation of either of these guarantees.
 
When acting under the legal guarantee of conformity, the consumer: 
-    benefits from a period of two (2) years from the delivery of the products;
-    can choose between repair or replacement of the products, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code taking into account the value of the product or the importance of the defect. In the event of replacement imposed by us, the legal guarantee of conformity is renewed for a period of two (2) years from the date of replacement of the products;
-    is exempted from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the products. 
Failing possible repair or replacement, we will then offer the client either the cancellation of the order and reimbursement of the price — except for a minor lack of conformity — or the retention of the products and a partial reimbursement of the price.
The consumer may decide to implement the guarantee against hidden defects of the sold item within the meaning of Article 1641 of the Civil Code. In this hypothesis, they can choose between the cancellation of the sale or a reduction in the selling price in accordance with Article 1644 of the Civil Code. 
The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not its date of appearance.
When the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee is applicable to this digital content or digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not its date of appearance.
The legal guarantee of conformity implies an obligation for the professional, where applicable, to provide all necessary updates to maintain the conformity of the goods. 
The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them. 
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by being fully reimbursed upon return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods occurs after a period of thirty days;
3° The repair or replacement of the goods causes significant inconvenience to the consumer, particularly when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer also has the right to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or contract termination. The consumer is then not required to request the repair or replacement of the goods beforehand.
The consumer does not have the right to terminate the sale if the lack of conformity is minor.
Any period during which the goods are immobilized for repair or replacement suspends the warranty that remained to run until the delivery of the repaired goods.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who obstructs in bad faith the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which can be increased up to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods.

OUR LIABILITY

Except in the event of a breach of one of our obligations, our liability cannot be engaged for any loss or damage (direct or indirect) resulting from or in relation to: 
•    any use of a product purchased on the Site that does not conform to the intended use of that product;
•    access to or inability to access the Site;
•    any content displayed on the Site (including in particular the accuracy and updating of the content of the Site); 
and more generally for any loss or damage (direct or indirect), the cause of which would not be attributable to us, that may occur following access to the Site and resulting from any information coming directly or indirectly from the Site.

FORCE MAJEURE

Our obligations will be suspended by right, without formality and without our liability being able to be engaged in this regard, if an event resulting from force majeure, as defined by the first paragraph of art. 1218 of the Civil Code, were to occur.
In particular, if such an event were to affect the performance of our obligations under a Contract relating to the products:
•    We will notify you of the occurrence of the event; 
•    Our obligations under the Contract relating to the products will be suspended, and the period for performance of these obligations will be extended for the duration of the event. If the event affects the receipt of the products, we will contact you.
If we cannot fulfill our obligations under the Contract relating to the products, you may choose to cancel this contract.

TRANSFER OF RIGHTS AND OBLIGATIONS

Any Contract relating to the products concluded between you and us will be binding on you and us, as well as our respective successors and assigns. 
We may transfer, assign, subcontract or otherwise dispose of all or part of the Contract relating to the products or any of our rights or obligations arising therefrom, at any time during the order period, provided that your rights are not prejudiced. 
You may not transfer, assign, subcontract or otherwise dispose of an order or any of your rights or obligations arising therefrom, without our prior written consent.

CLAUSE DEEMED UNWRITTEN AND ABSENCE OF WAIVER OF REMEDIES

If any of the stipulations of these General Terms and Conditions of Sale were to be declared null, inapplicable or without object by reason of a regulation or a final decision of a competent authority, this stipulation will be deemed unwritten, all other stipulations of the General Terms and Conditions of Sale remaining applicable. 
Our failure to invoke your breach of any of the stipulations of these General Terms and Conditions of Sale cannot be interpreted as a waiver of our rights or of the right to invoke this breach later.

ENTIRE GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale and any document to which they expressly refer constitute the entire agreement binding us, notably with regard to any Contract relating to the products. They supersede any prior agreement, convention or understanding, whether oral or written.
These General Terms and Conditions of Sale and any Contract relating to the products are not intended to confer rights on any party other than you and us. 
Notwithstanding the foregoing, when you place an order via the Site, the use of the Site implies acceptance of its General Terms of Use.

MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

We reserve the right to modify these General Terms and Conditions of Sale, for any reason whatsoever, including in particular in the event of a modification of the organization of our activity or in the event of a legal or regulatory obligation. 
The new version of the General Terms and Conditions of Sale will be applicable from the day of its publication on the Site. 
We recommend that you print a copy of these General Terms and Conditions of Sale for future reference.

APPLICABLE LAW AND DISPUTE RESOLUTION

These General Terms and Conditions of Sale (and any Contract relating to the products) are governed by French law (excluding, where applicable, the Vienna Convention on the International Sale of Goods as well as all rules of conflict of laws and international conventions that may lead to the application of another legislation).
Their French language version will prevail over any possible translation that may be offered. 
We wish to address your concerns without having to initiate formal legal proceedings. Before filing a claim against us, if you have a dispute with us regarding our contract with you, you can contact us and attempt to resolve the dispute with us informally. 
Any dispute or claim relating to these General Terms and Conditions of Sale or any Contract relating to the products (including in particular any dispute or claim relating to their validity, interpretation, performance, termination or consequences) will be subject to the exclusive jurisdiction of the French courts designated according to the applicable rules of jurisdiction. 
In the event of a dispute with a consumer (as defined by the Consumer Code) and following the failure of a written complaint made by the client to MHCS or in the absence of a response from MHCS within one (1) month, the consumer has the right to resort free of charge to a consumer mediator for the amicable resolution of a dispute between them and a professional.
The mediator to whom MHCS adheres is the Centre de Médiation et d'Arbitrage de Paris (CMAP), whose contact details are as follows: 39 avenue Franklin Roosevelt, 75008 Paris. Email address:  consommation@cmap.fr. Website: CMAP     
The client is free to accept or refuse mediation and will also always have the possibility of resolving the dispute by resorting to legal action in accordance with art. R. 631-3 of the Consumer Code. In the event of mediation, each party is free to accept or refuse the solution proposed by the mediator.
In the event that the consumer client, a natural person, waives mediation, or if they refuse the solution proposed by the mediator, the dispute will then be brought before the courts of the client's choice (either before the territorially competent courts under the Code of Civil Procedure, or the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the damaging event), even in the case of summary proceedings, third-party proceedings or multiple defendants.
In the absence of mediation, the dispute will be brought before the courts of the district of the registered office of MHCS.

MODEL WITHDRAWAL FORM

To the attention of MHCS: 
•    For postal mail [address]
•    For email: [email]

I hereby notify you of my withdrawal from the contract for the sale of the goods below:
•    Order number: 
•    Delivery received on:
•    Products and reference(s) of the products concerned: 
•    Name of the "consumer" client: 
•    Address of the "consumer" client:

Signature of the "consumer" client (only in case of notification of this form on paper):

Date:

For any questions relating to this withdrawal form, you can contact us: 
•    By email, at the address: [email]
•    By telephone (cost of a call to a fixed number), at [telephone] and at the following times: from [hour] to [hour] hours from [Monday to Friday as well as Saturday from [hour] to [hour] hours.]